OUR POLICIES

RETURN POLICY

We offer a quality product, but the bottom line is, we want you to be happy with your purchase! Is there anything worse than paying For something that you won't use? NO. That stinks. We get it!

If you receive an order and the product is damaged due to defective workmanship or material, please return it within 30 days of the original ship date and Luxury Metals will replace it free of charge. Occasionally an item may become damaged in transit. If this occurs, please contact us and we will replace free of charge. For all other returns, the product must be in original factory condition and free of all defects. After 30 days if a product is free Of defects, a 20% restocking fee will be applied. The Customer will be responsible for return shipping charges. We are sorry that we cannot accept returns of any "special orders', Luxury Metals has a 90 day limit for any and all returns. Feel free to call or email us with questions.

KIND REMINDERS

  • Please email first for instructions. We need to know what is coming back and you need to know where to send it. Email: [email protected]
  • Please package the vent carefully for the return trip. Shipping companies are notoriously hard on packages, especially metal items in large boxes.
    Package with care and try to duplicate the packaging that you saw when receiving the vent. We'd like to get it back free of dents and dings if possible.
  • Let us know the reason for the return so that we can pay attention and improve if necessary.

SHIPPING POLICY

All orders will be shipped using FedEx Ground, Next Day Air, 2 Day Air, or 3 Day Air. Canadian and international shipments are sent via FedEx international economy unless another method is requested. Alaska and Hawaii are sent by US Postal unless expedited shipping is requested. Oversized orders are shipped to LTL Freight carriers currently used by Luxury Metals. The shipping carrier will depend on price, order quantity, weight, and destination. We will make our best effort to ship via the most cost-effective carrier possible.

WARRANTY

All products are guaranteed to be free of defective material or workmanship for a period of one year from the date of invoice. During that period, if any parts prove defective, they will be repaired or replaced free of charge at the factory option; if, upon receipt of written authorization they are delivered pre-paid to the factory. This guarantee does not, however, cover any damage caused by neglect of lubrication, accident or overload, improper installation, or repairs made or attempted outside the factory without written authorization from Luxury Metals.

PRIVACY POLICY

Orders placed at http://www.luxurymetals.com are SSL secure. The Luxury Metals online shopping cart is hosted by PayPal, an eBay Company and equipped with industry-standard Secure Sockets Layer (SSL) data encryption technology that enables anyone to use an SSL. Compatible browser (such as Internet Explorer, Mozilla Firefox, America On-Line or Netscape Navigator) to send and receive data from the Paypal server in encrypted form. This service allows members to send money without sharing financial information with the flexibility to pay using account balances, bank accounts, or credit cards.

http://www.luxurymetals.com is Authenticated VeriSign Trusted. The presence of SSL means you can rest assured that communications (e.g. credit card numbers) between your browser and this site are private and secure.

By clicking on the VeriSign logo, the VeriSign website will serve up a web page that confirms that Luxury Metals is "VeriSign Trusted" and passed a recent Malware scan. In order to process your order efficiently or to send you the correspondence you request, we will need to collect certain information from you. This information may include your name, address, phone number, e-mail address, or credit card number and expiration date, which will not be shared with third parties.

CONSUMER PROTECTION

The VeriSign Trust Seal is the most recognized and trusted seal on the Internet and helps to convey legitimacy and inspire consumer confidence. The VeriSign Trust Seal shows the world that Symantec has verified the identity and ownership of the website and it has passed a daily website malware scan. Nearly 9 out of 1O Internet users recognize the VeriSign seal. It continues to be the most recognized trust mark.